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Policies

PRIVACY POLICY

Questions?

If you have any questions regarding our Privacy Policy, we will do our best to answer them. Here's how to contact us:

Human Resources: 707-962-0611 ext. 102 Monday-Friday, 10:00 a.m. - 5:00 p.m. (PST) or info@northcoastbrewing.com
 

  • All online purchases require customer name, email address, mailing address, zip code phone and credit card numbers.
  • Customers are protected at all times against loss, misuse and alteration of personal information by encryption technology. Look for a solid key or locked padlock icon in the browser window to verify your transaction is secured through Secure Sockets Layer.
  • NCBC adheres to the guidelines adopted by the Direct Marketing Association and does not share customer information with other companies.
  • NCBC complies with the Online Children's Privacy Protection Act of 1998 and does not knowingly accept personal information from anyone under 21.
  • Updates to privacy policies occur periodically and go into immediate effect when posted.

ONLINE STORE SHIPPING INFORMATION AND POLICIES

We appreciate your business and endeavor to provide excellent customer service.
 

SHIPPING & HANDLING

  • North Coast Brewing accepts Visa, MasterCard, and American Express credit cards in addition to personal checks.
  • We ship world-wide with UPS Ground, 2nd Day Air or Next Day Air. We ship USPS Priority Mail to P.O. Boxes if entered as only possible shipping address.
  • We email a confirmation that an order has been received and email a tracking number when an order has been shipped.
  • We email or call when a requested item is out of stock.
  • Shipping charges are determined by the weight and destination of the package.
  • All orders should be delivered 5 to 7 business days after order has been placed.
     

RETURN & CANCELLATION POLICY

  • All returns must take place within 30 days of delivery.
  • All clothing must be unworn and unwashed.
  • We will pay the shipping costs only if the return is a result of our error in size, color or style or the item is damaged when received.
  • If a package arrives damaged due to shipping, please contact customer service.
  • Returns should be in prepaid, traceable packages.
  • If a cancellation takes place before an item has shipped, we will refund the order. If the item has already shipped, the customer is responsible for return shipping.
     

CUSTOMER SERVICE

If you have questions or concerns, please feel free to contact us at 707 964-1286 seven days a week from10 am to 5:00 pm (PST or PDT) or info@northcoastbrewing.com